Would Care Team

Customer Support

We're here to help.


Processing Time

Most in-stock orders are currently shipped within 1-3 business days (M-F) following order placement unless otherwise stated in the products shipping description page, and in your confirmation email next to each item. 

Orders received after 2 pm EST will begin processing the next business day. Saturday and Sunday orders will begin processing on the following Monday, excluding federal holidays.

Check out our Shipping Page for full shipping details.

Order Status

After your order is placed, you will receive an email confirmation. From that email you can click the "View Order Status" button in that email to be taken to your order status page, where you can view the order status and tracking information.

A status of "Confirmed" means the order is not ready to ship. No need to worry, it just means your order is still processing. Once your order is on its way, you'll receive a second shipping notification via email with tracking details and it will be marked as "Shipped" or "Delivered" once it arrives. 

If you have not received your order, please carefully review any shipping details in the product description and order confirmation email next to each line item before reaching out to support. 

Order Changes

We process orders very quickly in order to ensure the fastest delivery possible. Most orders typically ship the same day you place the order. If your order has not started processing, we will do our best to accommodate all update requests that include address changes or order cancellations

Once your order has gone into a processing queue with our distribution center, we cannot make any changes to the order. Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP with the correct address.